Privacy Policy

Last updated: August 2026

This policy explains how ikVPN collects, uses, stores, and deletes relevant data when providing cross-border access, international routes, and network acceleration subscriptions. Please read the following before using the service. Continuing to use the website or user panel means that the user understands the scope of data processing described in this policy.

Scope and Processing Principles

This policy applies to the ikVPN marketing website, user panel, subscription management, route connections, and support tickets. Data is processed to provide account features, complete orders, maintain routes, troubleshoot faults, protect service security, and meet necessary obligations.

ikVPN processes data according to data minimization principles and collects information only when required for a specific function. Browsing marketing pages does not require users to provide account details, and order information is not used for purposes unrelated to subscription services.

Data Collected and Purposes

No email address is required to register; an account can be created with a username and password. The registration process does not require an email address. The system stores the username, securely processed password credentials, and necessary account status information for authentication, account access, and exception handling.

After an order is created, the system retains the selected plan or data package, order amount, payment status, creation time, and transaction reference information to deliver the subscription, reconcile accounts, process refunds, and resolve order disputes. Website analytics may process page URLs, referring pages, browser type, system language, access time, and appropriately processed network identifiers to understand page usage and troubleshoot access errors.

When a user submits a ticket, the ticket content, attachments, and handling records are stored to answer questions and preserve the relevant context. Please do not submit sensitive information unrelated to the issue in a ticket.

No-Logs Policy and Connection Data

ikVPN does not record which websites users visit, or retain web content, communications, DNS queries, or historical records that could reconstruct specific browsing activity. Routine route connections do not create activity logs for tracking users' destinations.

To calculate data usage, maintain account status, troubleshoot route faults, and prevent service abuse, the system may temporarily process a minimal amount of operational information, such as connection time, route used, transferred traffic, and connection result. This data is not used to build browsing profiles. It is retained only as long as required for operation, maintenance, or security handling, then deleted or disassociated from the account.

Cookies and Local Storage

The website and user panel may use cookies or browser local storage to save login status, interface language, session credentials, and necessary feature preferences. This data maintains account sessions, restores page state, and avoids repeated setup; it is not used to sell personal information.

Users can clear this data through their browser settings. After clearing it, login status and saved interface preferences may also be lost, requiring users to log in again or select their settings again. Disabling necessary storage may prevent some user panel features from maintaining their state correctly.

Payments and Third-Party Processing

ikVPN supports Alipay, WeChat Pay, and USDT. Payment confirmation is handled by the relevant third-party payment service or settlement network, which may collect information needed to complete the transaction under its own privacy rules. ikVPN does not directly store complete authentication credentials for third-party payment accounts.

The service receives only the payment result, amount, status, and transaction reference information needed to deliver orders, reconcile accounts, and process refunds. How third parties handle data they collect directly is governed by the rules published by the relevant service provider.

Data Retention, Deletion, and Policy Updates

Account data is retained while the account remains active. Order and payment records are retained as needed to fulfill transactions, handle disputes, and meet necessary accounting requirements. Analytics data is stored only within the scope required for aggregated analysis and troubleshooting. Ticket records are retained for as long as needed to handle issues and conduct follow-up reviews. Once the processing purpose is fulfilled, relevant data is deleted, anonymized, or disassociated from the account.

Users can log in to the user panel to view manageable account information and submit a ticket to request correction or deletion of relevant data. To prevent someone else from acting on a user's behalf, account control may need to be verified before processing a request. Transaction records that must be retained by law, or data related to unfinished orders, refunds, or disputes, may be deleted after the relevant matter has concluded.

This policy may be updated when service processes, data practices, or applicable requirements change. Updated content will be published on this page, and the last-updated date at the top will be adjusted accordingly. If a change materially affects users' data choices, ikVPN will provide a clear notice through the website or user panel.